At StudySolo.com, we are committed to providing high-quality, personalized one-to-one live tuition sessions. To maintain scheduling efficiency and fairness to both students and educators, we have established the following Cancellation and Refund Policy.

• Confirmed bookings are final and cannot be canceled for a refund.
• Once a tuition session or package is booked and confirmed:
  - The booking is considered non-cancellable.
  - Tutor time and resources are allocated exclusively to you.
• If you are unable to attend, you may request a reschedule (see Rescheduling Policy below).

We follow a strict no-refund policy for confirmed sessions or packages under all regular circumstances, including but not limited to:

• Missed or forgotten sessions
• Change in personal plans or availability
• Technical issues on your end (e.g., internet or device problems)
• Dissatisfaction after a completed session

We understand that unexpected changes may occur. Therefore, we may offer rescheduling under the following terms:

• Requests must be made at least 24 hours before the scheduled session.
• Rescheduling is subject to tutor availability and is not guaranteed.
• Only one rescheduling request per session is allowed.
• Contact our support team at: support@studysolo.com

In rare and exceptional cases (such as verified system errors or tutor unavailability), our team may assess the issue and offer an alternative solution such as:

• Rescheduling with another tutor
• Credit toward a future session
• These decisions are made on a case-by-case basis and are not considered standard practice.

In exceptional refund-eligible cases (as mentioned above):

• Refunds, if approved, will be processed within 7–10 business days.
• Refunds will be made to the original payment method only.
• You will receive an email confirmation once the refund is initiated.

If you have any questions or concerns about this policy, feel free to reach out:

📧 Email: support@studysolo.com
🌐 Website: https://www.studysolo.com

Note: By using our services, you agree to abide by this Cancellation and Refund Policy.